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Support |
Frequently Asked Questions & Support
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If you have a SAS Appliance and need support, or want to request additional email accounts please choose one of the following ways to lodge your request and a SAS support representative will be in touch within two hours: |
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Email: support@secureasystem.com
Telephone: +61 (0)7 3103 3331.
Online form: Click Here |
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How much does the SAS Appliance cost? What about support?
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The SAS Appliance costs AU$5,000 and has a three year replacement warranty. Support for the three years is an additional AU$2,000. So the total cost for three years (appliance + support) is AU$7,000.
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What happens if my office burns down? Is my data still backed up? |
Secure Appliance Systems also provides the facility to automatically backup your critical files to the off-site SAS secure server, so you never need to worry about losing your most important files should a disaster strike your business.
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How much data does the SAS Appliance hold? |
The appliance comes with approximately 500 Gigabytes of internal storage. This translates to around 2,500,000 Microsoft Word documents or 5,500,000 Microsoft Excel spreadsheets.
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How reliable is the SAS Appliance? |
The appliance has been selected and modified to ensure that it maintains the highest level of reliability. The server appliance case is constructed of 10mm thick anodized aluminium to ensure that the appliance does not become too hot (heat is one of the largest causes of failure in computer systems today.) The appliance also provides an additional copy of your data internally on a spare hard disk - further ensuring your data is safe.
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How large is the SAS Appliance? |
The appliance is small and discrete – measuring only 15cm x 15cm x 5cm and can be installed on a wall or other out-of-the-way location.
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Is the SAS Appliance compatible with Windows Vista and Windows 7? |
Yes, it’s compatible with all versions of Microsoft Windows, Apple OSX and Linux operating systems.
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How much business critical data can I backup to the off-site SAS secure server |
You can backup up to 200 megabytes of business critical data to the off-site SAS secure servers for free (an example of business critical data may be your MYOB or QuickBooks file or your client database). Additional off-site backup can be purchased for AU$20 per 50 megabytes per month.
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